YAHAYA IDRIS
Device Repair Technician | Technical Support
Zing, NG.About
Motivated Computer Science and Economics student with over 10 years of hands-on experience in mobile phone and device repair, seeking to leverage extensive technical expertise in hardware troubleshooting, software support, and problem-solving for challenging technical support, IT, and remote roles. Proven ability to adapt to new technologies and deliver reliable solutions, ensuring high client satisfaction and operational efficiency across diverse technical environments.
Work
Self-Employed
|Device Repair Technician
Zing, Taraba State, Nigeria
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Summary
Leveraged over a decade of expertise as a Self-Employed Device Repair Technician to provide comprehensive repair, maintenance, and technical support for mobile phones, computers, and various electronic devices, ensuring high client satisfaction and operational efficiency.
Highlights
Successfully diagnosed and resolved complex hardware malfunctions for an average of 15+ devices weekly, reducing repair times by 20% and extending device lifespans.
Performed critical software installations, updates, and operating system configurations for diverse clientele, ensuring optimal device performance and security for over 500+ systems annually.
Delivered expert technical support and customer assistance, resolving intricate user issues and maintaining a 95% satisfaction rate across all service interactions.
Managed and maintained specialized repair tools and equipment, adhering to stringent safety standards and fostering clear client communication to ensure transparent service delivery.
Implemented effective troubleshooting protocols, minimizing device downtime and enhancing overall operational reliability for clients.
Education
Renaissance Secondary School
Senior Secondary School Certificate (SSCE)
General Studies
Sabon Gari Primary School
Primary School Leaving Certificate
General Studies
College of Education, Zing
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Nigeria Certificate in Education (NCE)
Computer Science / Economics
Languages
English
Certificates
Phone Hardware Repair 101
Issued By
Unknown
Close Online Sales
Issued By
Unknown
Startup Fundamentals
Issued By
Digital Skills Nigeria
Cybersecurity Architect Expert (SC-100)
Issued By
Digital Skills Nigeria
Basic Financial Negotiation
Issued By
Unknown
Skills
Mobile Phone & Device Repair
Mobile Phone Repair, Device Repair.
Hardware Troubleshooting
Hardware Diagnostics, Component Replacement.
Computer Maintenance
Preventative Maintenance, System Optimization.
Software Installation & Updates
Operating System Installation, Software Configuration.
Technical Support (Remote & On-site)
Remote Assistance, On-site Support, Customer Support.
Cybersecurity Fundamentals
Cybersecurity Principles, Threat Identification.
Microsoft Word
Document Creation, Word Processing.
Microsoft Excel
Data Analysis, Spreadsheet Management.
Microsoft PowerPoint
Presentation Design, Slide Creation.
Internet & Email Tools
Web Browsing, Email Management, Online Communication.
Problem Solving
Analytical Thinking, Solution Development.
Good Communication
Verbal Communication, Written Communication, Active Listening.
Customer Service
Client Relations, Support Services.
Teamwork
Collaboration, Cross-functional Teams.
Time Management
Prioritization, Task Scheduling, Efficiency.
Interests
Technology and Innovation
Technology Activities, Innovation, Emerging Tech.
Device Repair Practice
Hands-on Repair, Technical Practice.
Peer Learning
Collaborative Learning, Knowledge Sharing.
Technical Skill Development
Skill Enhancement, Continuous Learning.